With the amount of innovation and rapid change, empathy might seem like it’s nice to have in a business, but not essential. A soft skill, if you will. At Improving, we believe the opposite: empathy is a superpower. Empathy in tech and business is the quiet force behind stronger teams, better products, and more meaningful relationships with our clients and communities. What Is Empathy and What Does it Mean in a Business Context? Empathy is the ability to understand and share the feelings of another. In tech and business, it means listening deeply to clients’ needs, as opposed to just their requirements. Empathy also lends a hand in creating inclusive environments … Read more