Cloud-Based System & Custom Reporting Delivers Comprehensive View of The Customer
A well-known consumer packaged goods (CPG) organization specializing in pet food approached Imaginet to implement a new cloud-based system for their consumer affairs office. Their existing on-premises environment had a local database, server, and data model that had been in place for over 15 years, and they planned to decommission the legacy server. The customer service system collected data daily from the client’s contact centre (from phone calls, emails, and the consumer web portal). Imaginet imported the call centre data, including images submitted by consumers to support their complaints, and created a user-friendly model that allows the client to produce reports. We sourced data from SharePoint Document Library files and … Read more